If a child is uncollected at the end of the day familiar staff will stay with the child to ensure that the child receives a high standard of care in order to cause as little distress as possible. If parents are running late we ask them to contact us as soon as possible to advice us of their situation. The manager and one other member of staff who is known to the child will stay behind with the child ( if it falls outside normal opening hours ). During normal operating times, staff ratios must be met and planned for accordingly.
If the parent/carer arranges for someone else to pick up the child then they must give a full description of their appearance and there must be a password agreed. The child will not be released until the staff have checked this information and are satisfied that the child is in safe hands. If there is any uncertainty staff should make further checks by telephoning the parent / carer. Once the child has been signed out the staff will not have responsibility for that child.
In the event that the child is not collected by an authorised adult at the end of a session/day staff will:
Late Collection Charge
Please be aware that when parents or carers are persistently or routinely late collecting children then we reserve the right to apply a late collection charge of £5.00 every five minutes. This applies at the end of all booked sessions. If late collection is a regular occurrence this will be addressed by the Nursery Manager.
Local Contact Numbers
Ofsted: 0300 1223 1231