The Cradle Nursery is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under UK data protection law.
Who is responsible for your information
Your personal information is handled by Vamika Ltd, Ranmak Ltd, Ranam Ltd and Ranafson Ltd all trading as The Cradle Nursery.
Registered office: 306–308 Leicester Road, Wigston, Leicester, England, LE18 1JX
If you contact a specific nursery, the company operating that nursery will usually be responsible for your information.
What information we collect
We may collect the information you provide when you contact us through our website, Meta lead forms, phone, email or nursery enquiry forms. This may include name, email address, phone number, child’s age, childcare requirements and preferred nursery.
We may also collect website usage information such as IP address, browser type and pages visited.
How we use your information
We use your information to respond to enquiries, discuss availability, funded-childcare options, nursery tours and admissions, and to improve our website and parent enquiry process.
Meta lead-form enquiries may be used to contact parents about nursery places, funded-childcare eligibility and nursery tours.
Why we are allowed to use it
We process personal information because it is necessary for our legitimate interests in running and promoting our nursery services, responding to enquiries and managing admissions.
Where needed, we may also rely on your consent, steps requested before entering into a childcare agreement, or our legal obligations.
Who we may share it with
We may share information, where necessary, with service providers who help us run our website, communications and systems, with Meta where lead forms or advertising tools are used, and with professional, regulatory or safeguarding bodies where required.
We do not sell your personal information.
How long we keep it
We keep personal information only for as long as reasonably necessary. Enquiry information is usually kept for up to 12 months from the last meaningful contact, while customer records may be kept longer where needed for nursery, safeguarding, legal, financial or regulatory purposes.
How we protect it
We take appropriate security measures to protect personal information, including secure systems, restricted access and internal procedures designed to keep information safe.
Complaints
If you have any concerns about how we use your personal information, please contact us first and we will do our best to resolve your concern.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or the way we process personal information.
Any updates will be published on this page, and the revised version will become effective from the date shown at the top of this Privacy Policy.
We encourage you to review this page periodically to stay informed about how we protect your personal information.
